Proton Text has made The Better List! The Better Partners team built The Better List to help you find the best possible tools for your business, while on a budget. Therefore, our tech geeks did the research for you. We’ve based our recommendations on six parameters based on capability, cost, and customer service (check out this blog to get the full scoop on The Better List).
Proton Text is a native Salesforce application that allows users to communicate through SMS text messages directly within Salesforce. It automatically tracks all conversations so communication history is always accessible. One-to-one texting is available on every page, and conversations can be linked to any standard or custom object record. Users can also schedule messages for specific times or send bulk texts when needed. Proton Text is dependable, straightforward, and provides reliable message management without unnecessary complexity.
Use Cases
- Automatic text Reminders for upcoming appointments/meetings
- Customer Service communications
- Donor outreach and volunteer coordination
- Sending Surveys
- Event notifications
- Customer onboarding & management
With Proton Text, you can link SMS conversations directly to individual records in Salesforce. Instead of managing texts and emails separately, all communication is now stored in one place, providing a complete history of interactions with each customer.
How Proton Text Performs Based on The Better List Criteria
Feature-Rich Configuration
Proton Text offers several configurable features that make communication flexible and convenient. You can schedule automated or one-time messages, send mass texts, link conversations to any record, and even set up an “Out-of-Office” auto-reply. Proton Text also works seamlessly in the Salesforce Mobile App, allowing users to stay connected wherever they are. Newer features include real-time Google Translate for 1-to-1 conversations, and SMS-to-Agent capabilities.
Cost vs. Benefit
Proton Text operates on a simple monthly fee per company, with discounts available for nonprofits. The combination of native integration, reliability, and straightforward pricing makes it a cost-effective solution for organizations of all sizes.
Look Before You Leap
While there is no official trial signup, Proton Text’s creator and owner, Pat, is directly available to answer any questions and walk you through the setup process. His personal approach makes it easy to understand the product before investing.
Multi-User Capabilities
Proton Text supports unlimited users, so your entire team can access and use messaging capabilities without additional costs or restrictions.
Strong Community Value
Proton Text has a smaller user base compared to larger SMS providers, so community resources are more limited. However, this is balanced by its exceptional one-on-one customer service and simplicity of use.
Responsive Customer Support
Customer support is personal and fast. Pat, the creator of Proton Text, handles all support requests directly. His deep knowledge of the product ensures issues are resolved quickly and accurately, and users consistently praise his responsiveness.
Is Proton Text Right for You?
If your business needs a reliable and easy-to-use way to communicate with customers directly within Salesforce, Proton Text is an excellent choice. It is ideal for small to midsize teams that value simplicity, strong personal support, and dependable message tracking without the overhead of complex configurations.
Want to talk over how we can help? Let’s us know.
