Mogli has made The Better List! The Better Partners team built The Better List to help you find the best possible tools for your business, while on a budget. Therefore, our tech geeks did the research for you. We’ve based our recommendations on six parameters based on capability, cost, and customer service (check out this blog to get the full scoop on The Better List).
Mogli is a native Salesforce application that allows you to send and receive SMS and WhatsApp messages directly within Salesforce, automatically tracking all conversations. It is known for being highly intuitive and prioritizing ease of use and installation. Mogli manages the intermediary Twilio relationship and account for you, removing the risk of mistakes and making setup incredibly simple. It supports one-to-one, bulk, and automated messaging and allows custom configuration based on triggers such as form submissions or record updates. Mogli helps teams communicate faster, more efficiently, and with full visibility. A clearer conversation often leads to a stronger connection, and Mogli makes that easy to achieve.
Use Cases
- Automatic text Reminders for upcoming appointments/meetings
- SMS Surveys
- During event notifications
- Customer onboarding & management
Each interaction is tracked in Salesforce, so your conversations can be viewed and managed on the records you use to run your organization. The bulk messaging option can be used as part of your marketing plan or my favorite, sending messages to your event attendees so they can stay informed.
How Elements Cloud Performs Based on The Better List Criteria
Feature-Rich Configuration
Mogli offers a wide range of configurable features that are simple to set up and manage, even for users without technical backgrounds. Automated messages can be triggered by specific actions or record changes, giving you full control over your communication process.
Cost vs. Benefit
All features are included in every license, regardless of the package you choose. Pricing is based on a monthly fee per package and discounts are available for non-profits. Part of the pricing with Mogli is managing the Twilio relationship and account so you don’t have to deal with it. For organizations that want to deal with a single vendor for their SMS solution – this adds a lot of benefit to Mogli.
Look Before You Leap
You can explore Mogli through pre-recorded demos, schedule a live demo with a product expert. You can also install it in your sandbox via the AppExchange, but without the Twilo setup behind the scene you won’t be able to send any actual messages.
Multi-User Capabilities
All Mogli packages include unlimited users and unlimited contacts. This is really an organization-wide solution. Depending on the tier you choose, the only limitation is the number of messages you’re sending, receiving, and the number of unique phone numbers you’re using to send your messages.
Strong Community Value
Mogli is one of the most popular SMS tools for Salesforce. With a large and active user community, helpful blogs, and educational content, there are plenty of shared resources to learn from and get answers quickly.
Responsive Customer Support
Mogli’s Client Success Team is known for its quick, personable support. Whether through chat, email, or scheduled sessions, they respond fast and provide practical help. Because of Mogli’s large user base, most issues or questions have already been encountered and solved.
Is Mogli SMS Right for You?
If you rely on Salesforce to manage customer communication, Mogli SMS makes text messaging as easy as email. It is ideal for teams that want to improve outreach, automate follow-ups, and maintain clear records of every interaction inside Salesforce. Mogli is the right choice for organizations that want to send and receive text messages from Salesforce but do not want the hassle of having the manage the back-end systems. Organizations who are looking for a more cost-effective solution and are willing to manage the back-end systems may prefer ProtonText.
Want to talk over how we can help? Let’s us know.
